Privacy Policy

1. Overview

This Privacy Policy explains how Empire Claims Public Adjuster (“Empire Claims,” “we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit www.empireclaimsadjusters.com , contact us, request a consultation, or otherwise interact with our website and services.

By using our website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with us. It may include:

• Contact information, such as your name, email address, telephone number, mailing address, and preferred method of communication.
• Property and claim-related information you choose to provide, such as the property address, type of damage, date of loss, insurance carrier, claim status, and supporting documents.
• Communications you send to us through forms, email, telephone, text message, WhatsApp, or other contact methods.
• Technical information collected automatically, such as your Internet Protocol address, browser type, device type, operating system, referring page, pages visited, and approximate location.

Please do not submit sensitive information through an unsecured website form unless it is specifically requested and the method provided is appropriate for that information.

3. How We Use Information

We may use information to:

• Respond to inquiries and consultation requests.
• Evaluate whether we may be able to assist with a property claim.
• Communicate with you about requested services.
• Schedule inspections, calls, or appointments.
• Operate, maintain, secure, and improve our website.
• Understand how visitors use our website.
• Prevent fraud, abuse, security incidents, and unlawful activity.
• Comply with legal, regulatory, licensing, and recordkeeping obligations.
• Establish, exercise, or defend legal rights and claims.

4. How Information May Be Shared

We do not sell personal information in exchange for money. We may disclose information when reasonably necessary to operate our business or provide requested services, including to:

• Website hosting, scheduling, communication, data-storage, analytics, security, and technical-service providers.
• Contractors, consultants, attorneys, accountants, or other professional advisers assisting our business.
• Insurance carriers, experts, inspectors, estimators, or other parties involved in a claim when authorized or otherwise permitted by law.
• Government agencies, regulators, courts, or law-enforcement authorities when required by law or valid legal process.
• A successor organization in connection with a merger, reorganization, financing, sale, or transfer of business assets.

Service providers are permitted to use information only as reasonably necessary to perform services for us, subject to their own contractual and legal obligations.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, support website functionality, measure traffic, understand visitor activity, and improve performance.

We may use analytics or advertising services provided by third parties. Those providers may collect information through cookies, pixels, tags, or similar technologies according to their own privacy policies.

You can restrict or disable cookies through your browser settings. Blocking some cookies may affect how certain website features work. Where a cookie-management tool is available, you may use it to adjust your preferences.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business and claim records, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable recordkeeping obligations.

7. Information Security

We use reasonable administrative, technical, and physical measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, or storage system can be guaranteed to be completely secure. For that reason, we cannot promise absolute security.

8. Your Choices and Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to object to or limit certain uses of information.

To submit a privacy request, contact us using the information below. We may need to verify your identity before processing the request. We may retain information when required or permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Service-related and transactional communications may still be sent when necessary.

9. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties. We do not control their privacy, security, or content practices. Review the privacy policy of any third-party service before providing information to it.

10. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted information to us, please contact us so we can review and address the matter.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, website practices, technology, or legal obligations. The effective date displayed at the top of this page indicates when the policy was last revised.

Material changes may also be communicated through a notice on the website or another appropriate method.

12. Contact Us

Contact Empire Claims with questions about this Privacy Policy or requests concerning personal information.